Cookie Policy
Effective Date: 1/17/2026
Last Updated: 1/17/2026
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you signed in, and understanding how you use our platform.
2. Types of Cookies We Use
Essential Cookies (Required)
These cookies are necessary for the website to function properly and cannot be disabled.
- Authentication and session management
- Security features and fraud prevention
- Load balancing and server optimization
- HIPAA-compliant session handling
Functional Cookies
These cookies enable enhanced functionality and personalization.
- Remembering your preferences (theme, language)
- Auto-filling forms with your information
- Customizing dashboard layouts
- Live chat functionality
Analytics Cookies
These cookies help us understand how visitors interact with our website.
- Page views and navigation patterns
- Feature usage statistics
- Error tracking and performance monitoring
- Conversion tracking for marketing
Marketing Cookies
These cookies are used to deliver relevant advertisements and track campaign effectiveness.
- Retargeting and remarketing
- Social media integration
- Ad performance measurement
- Cross-site tracking (with consent)
3. Third-Party Cookies
We use trusted third-party services that may set their own cookies:
- Google Analytics: Website traffic analysis
- Stripe: Secure payment processing
- Intercom: Customer support chat
- Sentry: Error monitoring and performance
- Vercel: Website hosting and optimization
4. Cookie Duration
| Cookie Type | Duration |
|---|---|
| Session Cookies | Deleted when you close your browser |
| Authentication | 30 days (or until logout) |
| Preferences | 1 year |
| Analytics | 2 years |
| Marketing | 90 days |
5. Managing Your Cookie Preferences
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete all or specific cookies
- Block all or third-party cookies
- Set preferences for specific websites
5.2 Browser-Specific Instructions
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Cookies and Site Permissions
Important Note
Disabling essential cookies may prevent you from using certain features of MindHealthFlow, including logging into your account and accessing patient records.
6. Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. We honor Do Not Track signals and will not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
7. HIPAA Compliance
As a HIPAA-compliant platform, we take additional precautions with cookies:
- No Protected Health Information (PHI) is ever stored in cookies
- Session cookies are encrypted and expire after inactivity
- All cookie data is covered under our Business Associate Agreements
- Third-party analytics are configured to exclude PHI
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of any material changes by posting the updated policy on this page with a new effective date.
9. Contact Us
If you have questions about our use of cookies, please contact us:
Email: privacy@mindhealthflow.ai
Phone: +1 (407) 569-8713
Address: Orlando, FL